PS01-Emergency Call-Taking and Dispatch




This service package provides basic public safety call–taking and dispatch services. It includes emergency vehicle equipment, equipment used to receive and route emergency calls, and wireless communications that enable safe and rapid deployment of appropriate resources to an emergency. Coordination between Emergency Management Centers supports emergency notification between agencies. Wide area wireless communications between the Emergency Management Center and an Emergency Vehicle supports dispatch and provision of information to responding personnel. This service package also provides information to support dynamic routing of emergency vehicles. Traffic information, road conditions, and weather advisories are provided to enhance emergency vehicle routing. The Emergency Management Center provides routing information based on real–time conditions and has the option to request an ingress/egress route from the Traffic Management Center.


PS01-Emergency Call-Taking and Dispatch

Includes Elements

Cuyahoga County EOC
Municipal Emergency Vehicles
CECOMS – Emergency Communications
City of Cleveland Police, Fire, and EMS Dispatch
City of Cleveland Operation Snowbird EOC
City of Cleveland Signal Control System
GCRTA Police
Municipal Public Safety Dispatch
Criminal Justice Information Sharing (CJIS)
Municipal Signal Control Systems
Special Police Dispatch
Ohio State Highway Patrol Posts
County EOCs
311 Non–Emergency Information System
Ohio State Highway Patrol Vehicles
City of Cleveland Emergency Vehicles
County Public Safety Dispatch
County Emergency Vehicles
USCG District HQ Bridge Office
Northeast Ohio Regional Fusion Center
Private Tow and Wrecker Dispatch
GCRTA Police Vehicles
Other County Public Safety Dispatch
Private Tow and Wreckers Vehicles
City of Cleveland EOC